• Where can I download Blued?

    Head over to the App Store (for iOS) or Google Play (for Android). You’ll need a device either with iOS 8 or later, or with Android 4.0 or later and Google Play 9.4 or later

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  • How can I sign up to Blued?

    You got several options there. The easiest and quickest way is to simply login with Facebook or Twitter. But if you prefer, you can also register with your phone number or your email address. If you chose to do that, you’ll have to enter a confirmation code, so make sure your phone can receive texts or that you have access to your emails before you sign up.
(We will never post anything on your Facebook or Twitter. We couldn’t even if we wanted to anyway…)

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  • What languages is the app available in?

    So far, we speak English, Spanish, French, Portuguese, Chinese, Korean, Japanese, Indonesian, Thai and Vietnamese. By default, the app will adopt the language of the device you install it on. But you can change that at any point by heading to your profile and then ‘Settings’ > ‘General’ > ‘Language’.

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  • I didn’t receive the confirmation code. What can I do?

    There can be a slight delay in receiving the confirmation code, don’t panic, give it some time. You can also check your junk box if you tried to sign up via email. If all fail, don’t hesitate to send us an message at support@blued.com or Facebook (@bluedapp).

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  • What can my nickname be?

    It’s up to you. It can be up to 20 characters long. All Latin, numeric, Chinese, Japanese, Korean and Thai characters are supported. One last thing, just make sure your nickname complies with our Terms of Use.

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  • Where can I find the rules of play?

    For the short version, check out our Community Guidelines. If you'd rather have a deeper look into it, here are our Terms of Use and our Privacy Policy.

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  • What’s that yellow tick on some guys’ profiles?

    Those guys are the real deal. They have a Verified Profile. What’s that you ask? It means we have checked their main profile photo against a 10-seconds video recorded within the app. In a nutshell, their profile photo is no fake, it’s really them!

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  • How can I get a Verified Profile?

    Having a Verified Profile makes a real difference. If you want to get your profile verified, go to your profile and then navigate to ‘Settings’ > ‘Face Authentication’. Make sure you have uploaded a face picture first of course and then follow the steps. You will be asked to record a 10-seconds video in a well-lit environment which we can compare against your profile photo.

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  • What if I want to change or review my profile?

    We’re sure it already looks awesome… but if you must, just go to your profile and then select ‘Edit Profile’ and you will be able to add whichever info is missing or to change whatever you’d like to update such as your photo, nickname, or, if you’re lucky (or unlucky), your relationship status!

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  • How can I change my password?

    You can change your password by going to your profile, then navigate to ‘Settings’ > ‘General’ > ‘Security Settings’ > ‘Account Password’. You'll need to enter your current password before you can change it. If you've forgotten your password, you can reset it from the login page.

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  • What if I can’t remember my password?

    Don’t you worry about a thing. Resetting your password is easy. You can do it from the login page. Simply hit 'Forgot password?' and follow the steps. You will receive a verification text or email that you will have to enter in the app before resetting your password.

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  • What if I don’t want everyone to see which groups I joined?

    That’s your choice, we understand. Head to your profile, then navigate to ‘Settings’ > ‘General’ > ‘Privacy’ Policy’ and then make sure to untick ‘Others can see my groups’.

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  • What if I don’t want everyone to see who I follow?

    That’s your choice, we understand. Head to your profile, then navigate to ‘Settings’ > ‘General’ > ‘Privacy’ Policy’ and then make sure to untick ‘Others can see who I follow’.

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  • If I blocked someone but now feel bad about it, what can I do?

    Who hasn’t once blocked someone only to realise that actually, maybe, that was a bit of an overreaction? We all have… If you have done that too, head to your profile, then navigate to ‘Settings’ > ‘Blocked List’ and you will be able to unblock whoever you have previously blocked.

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  • I’m so popular I get notifications constantly. Any help?

    Congratulations! Many would love to be in your shoes! That being said, if you’re getting too many notifications, no need to turn them off, head to your profile, then navigate to ‘Settings’ > ‘Notification Settings’ and then simply untick the types of notifications you are not interested to receive.

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  • What can I do if someone is using my photos?

    At Blued, we take your privacy seriously and won’t stand for this type of behaviour. So if someone is using your photos without your permission, report their profile immediately. If your profile is verified (face authentication) it will make it easier. If not, don’t hesitate to attach a photo of your ID card to the report.

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  • How can I delete my account?

    Though we're sad to see anyone go, but we do believe every Blued user gets the complete freedom to delete his own account. Joining or leaving, the choice is all yours and now we made it easier than ever. Just head to to 'Me - Settings (Gear on right top)', find 'Delete My Account (Scroll down to the very bottom)'. Follow a few steps and it's done. Deleted accounts are permanently gone in 7 days in case you want to change your mind, it reactivates when you log back in during this period.

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  • How can I post photos or videos on Blued?

    When you are on the feed looking at all those posts, just tap the camera icon at the top right corner. You’ll be able to take a photo, import one from your camera roll, or record a short video to upload.
You can also do this by going to your profile and tapping the camera icon at the bottom right corner.

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  • How to synchronize my Instagram account to Blued?

    Syncing Instagram to Blued is our take on “two birds, one stone”. It’s so easy to setup as well! When you’re on your profile, go to ‘Settings’ and select ‘Sync with Instagram’. You’ll then have to sign in to Instagram to authorize Blued. While this is on, everything you post on Instagram will be ported to Blued. You can turn it off at any point.
(We will never post anything on your Instagram. We couldn’t even if we wanted to anyway…)

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  • I’m not so sure about my latest post. Can I edit it?

    Unfortunately, not. It would be unfair for you to edit a post after your followers have commented on it. For that reason, you cannot edit a post that’s already published.

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  • Can I delete a post I just made?

    Of course you can! If you want to do that, just hit the “…” icon to the right of the post and then select ‘Delete’. Bear in mind all likes and comments associated with this post will be forever gone.

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  • What can I and what can I not post on Blued?

    Ah now that’s a great question. In a nutshell, you can only post content you are the creator of (you own photos or videos) or that you have permission to distribute. And of course, it has to stay decent.
We highly recommend you have a look at our Community Guidelines as they explain in more details what it is you can and cannot do.

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  • Some of the comments on my posts are inappropriate. What should I do?

    You can delete comments very easily when looking at the list of comments on a specific post. That being said, if someone is often leaving inappropriate comments, you can report his profile (make sure to add screenshots of his comments for us to take action). And remember you can always block a user whom you feel is behaving inappropriately towards you.

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  • One of my posts has disappeared. Why?

    Unfortunately, if your post no longer shows, it’s probably because it did not comply with our Terms of Use. Familiarise yourself with those or with our Community Guideline to better understand what you are allowed to post on Blued.

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  • What is Blued Live?

    them, to share high key moments or even to showcase their talents and show off. You can watch Live broadcasts of guys nearby as well as those from guys anywhere around the globe.
Some of our Live broadcasters have become hugely popular and have earned loads of rewards from the community they build around them.

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  • I’m dying to become a Blued broadcaster, what do I need to do?

    When you are on the list of Live broadcasts looking at all those guys broadcasting, just tap the camera icon at the top right corner. You’ll then be able to apply for broadcasting privileges. You’ll have to upload a profile picture before doing so though if you haven’t done so yet.

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  • Who can see me when I go Live?

    Any time you go Live, you will appear on the list of Live broadcasts. So that means any Blued user is able to see you. It will also push notifications to the guys who follow you. Now, whether or not these guys watch your life is another story. That one’s up to you and how you captivate your audience!

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  • I want more viewers! Any tip?

    If you share your Live broadcast to Facebook, Twitter, WeChat or inside groups that you may have joined, you will increase visibility of your broadcast and probably kick off with a lot more users than you would otherwise.

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  • Gift? What gifts? How do I get them?!

    Yep, those are pretty nifty. When you go Live, other users watching you can give you gifts to express their undying love to you… or simply because they appreciate whatever it is you’re saying. Gifts cost Beans (see down below to find out more about those).

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  • What are the rules for going Live?

    Blued is a platform for you to express yourself and show your gay life in a safe environment. Bear in mind that pornography is not something we want to see on Blued. We have a team monitoring Live broadcasts 24/7. Your account can be banned if you do not respect the simple rules set out in our Community Guidelines. You can also read our Terms of Use to find out just what you can and cannot do on Blued or while broadcasting.

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  • Why was my account banned from Live?

    Our monitoring team never bans someone for no reason. So if you were banned there’s got to be something that you’ve not done quite right. We’re very sorry about this but please, refer to our Community Guidelines to find out a bit more.

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  • What can I do if I was banned from Live?

    Bans are usually temporary and you will be advised of the duration of the ban via a message sent by Blued’s official account. If you have been banned several times though, then it is possible that your account was permanently banned from Live. Should you need to, contact us on support@blued.com or Facebook (@bluedapp).

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  • What is a Blued Group?

    Groups on Blued are chat rooms. Some are official Blued groups, some are user generated. They usually gather people around specific areas of interest or geographic areas. Group chats aren’t monitored but nothing prevents you from reporting an abusive user inside a group.

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  • How can I join a group?

    If you found a group you think you’d like to join, make sure to read its description. Then you can just hit ‘Join’ and a request will be sent to the group owner and its admins. The rest is then up to them…

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  • Can I also create a group?

    Absolutely. You can create up to 3 groups if you have a Verified Profile. When you are on the group page, just tap the ‘+’ icon and you will be prompted to create your very own group.

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  • If my group is full, can I request for a higher member capacity?

    Of course you can. But we do suggest that you start by removing inactive users. You can do that from your group’s settings page. If that doesn’t do the trick, you can request a group capacity increase by sending an email to support@blued.com or on Facebook (@bluedapp) mentioning your group ID and your nickname.

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  • What are Beans?

    Bean is a common name for large seeds of the flowering plant family Fabaceae. Only joking… Beans are the currency used by the Blued community. They are used to send gifts to Blued Live broadcasters. You can buy Beans via in-app purchases or earn them by wowing your viewers in your broadcasts.

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  • How can I get more beans?

    On your profile page, tap the small Bean icon and your balance will be displayed. You will also be able to top up to add more Beans to your account. Alternatively, if you are out of Beans

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  • What is the payment PIN? When is it used?

    Your payment PIN is here to make sure you are conscious of any payment you might make. You set up the PIN when you make your first purchase of Beans.

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  • I was trying to purchase Beans but it failed. How come?

    This may be temporary so I would suggest trying again at a later time. Make sure you have a strong internet connection and using the latest version of Blued. Try to restart the app or change to another network. If it still fails to work, contact us via support@blued.com or Facebook: @bluedapp with a screenshot of your failure condition. Our customer service agents will look into that.I was trying to purchase Beans but it failed. How come?

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  • My balance hasn’t reflected my latest purchase. Why?

    Don’t worry. Issue can always occur. If that’s the case, describe the time and amount of the purchase you made in a message to via support@blued.com or Facebook (@bluedapp). We will look into it for you and get back to you in no time.

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  • I’m so popular I have earned heaps of Beans. What can I do with them?

    You can always spend Beans by giving back to wowing Live broadcasters! However, if your balance of Beans in over 10,000 and you just don’t know what to do with them, congrats, you can withdraw them! Contact us via support@blued.com or Facebook (@bluedapp) for more on this.

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  • Will I loose my Beans if I switch phone?

    No. If you are still running on the same platform (iOS or Android), you are safe, as long as you log I with the same Blued account, of course, your Beans will remain credited to your account. However, if you switch from Android to iOS (or vice-versa) then this will be a problem and you will loose the Beans you have accrued so far.

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  • My messages don’t seem to be going through. What shall I do?

    Eeeek! That’s not what we want. The network could be trying to do too much at once so try to give it some time and check that your internet connection works fine. A tip? Try to relaunch the app or jump onto another network if you can. Whatever it is, if you’re still having issues sending messages, drop us an email at support@blued.com and we’ll have a look for you.

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  • Blued keeps crashing. It makes me sad.

    Quit the app process and restart it again. If the issue persists, try to reinstall the app. Make sure you are using the latest version of Blued and your phone’s operating system is up-to-date. To reinstall, just delete the app from your phone and download Blued again. As long as you don't delete your account, this won't delete any of your information and messages.

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  • Erm… It looks like my location is way off. Any idea why?

    Your location is determined by the Assisted GPS built in your smartphone. If it’s off, then make sure that Blued is allowed to access your location. Bear in mind that turning WiFi on, even if not connected to any WiFi network, does help with the accuracy of your location.

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  • The app is taking heaps of storage space on my device is there anything I can do?

    Blued is a fairly light app and doesn’t usually take up much space on your device. That being said if you really want to optimize the space it takes, you can clear the conversation and/or the cache. Go to your profile and then navigate to ‘Setting’ > ‘General’ and hit ‘Chear Chat History’ and/or ‘Clear Storage Cache’.

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  • Why is my timeline page blank?

    Try to pull down to refresh the page. If there’s still nothing, then the network could be trying to do too much at once so try to give it some time and check that your internet connection works fine. A tip? Try to relaunch the app or jump onto another network if you can. Whatever it is, if you’re still having issues, drop us an email at support@blued.com and we’ll have a look for you.

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  • I can’t seem to be able to go live. Any help?

    When you must go Live, you must go Live. Make sure Blued has been granted access to your camera and microphone and make sure you have a stable connection. If the issue persists, don’t hesitate to contact us on support@blued.com or Facebook (@bluedapp).

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  • Why am I not able to see anyone’s Live broadcast?

    The network could be trying to do too much at once so try to give it some time and check that your internet connection works fine. A tip? Try to relaunch the app or jump onto another network if you can. Also make sure you are using Blued’s latest version. Update the app via the App Store or Google Play if not. If all this fails to work, contact us on support@blued.com or Facebook (@bluedapp).

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