• Where can I download Blued?

    Head over to the App Store (for iOS) or Google Play (for Android). You’ll need a device either with iOS 8 or later, or with Android 4.0 or later and Google Play 9.4 or later

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  • How can I sign up to Blued?

    You got several options there. The easiest and quickest way is to simply login with Facebook or Twitter. But if you prefer, you can also register with your phone number or your email address. If you chose to do that, you’ll have to enter a confirmation code, so make sure your phone can receive texts or that you have access to your emails before you sign up.
(We will never post anything on your Facebook or Twitter. We couldn’t even if we wanted to anyway…)

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  • What languages is the app available in?

    So far, we speak English, Spanish, French, Portuguese, Chinese, Korean, Japanese, Indonesian, Thai and Vietnamese. By default, the app will adopt the language of the device you install it on. But you can change that at any point by heading to your profile and then ‘Settings’ > ‘General’ > ‘Language’.

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  • I didn’t receive the confirmation code. What can I do?

    There can be a slight delay in receiving the confirmation code, don’t panic, give it some time. You can also check your junk box if you tried to sign up via email. If all fail, don’t hesitate to send us an message at support@blued.com or Facebook (@bluedapp).

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  • What can my nickname be?

    It’s up to you. It can be up to 20 characters long. All Latin, numeric, Chinese, Japanese, Korean and Thai characters are supported. One last thing, just make sure your nickname complies with our Terms of Use.

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  • Where can I find the rules of play?

    For the short version, check out our Community Guidelines. If you'd rather have a deeper look into it, here are our Terms of Use and our Privacy Policy.

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  • Why is my Explore page blank?

    First, please turn off the filter, and drag the page down to refresh the page. If it's not refreshing, then the network could be slow or busy, so give it some time and check if your internet connection works fine. Also try to relaunch the app or use another network if you can.

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  • The profiles on Explore page can’t be tapped.

    Please try to uninstall and reinstall Blued. If that still doesn’t work, please take a screenshot or recording about this, and report using "Report a bug", or send it to our customer support email.

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  • The Nearby profiles are not close to me.

    Your location is determined by the GPS module built within your smartphone. If it’s already on, then make sure that Blued is allowed to access your location. Bear in mind that turning WiFi on, even if not connected to any WiFi network, does help with the accuracy of your location.

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  • Video Match is always connecting.

    The network could be slow or busy, so give it some time and check if your internet connection works fine. Also try to relaunch the app or use another network if you can.

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  • The filters don’t work.

    We are sorry for this this issue, please take a screenshot or recording about this, and report using "Report a bug", or send it to our customer support email.

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  • Can’t use “Explore” to locate in another location.

    We are sorry for this this issue, please take a screenshot or recording about this, and report using "Report a bug", or send it to our customer support email.

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  • Why is my Message page blank?

    If it's not refreshing, then the network could be slow or busy, so give it some time and check if your internet connection works fine. Also try to relaunch the app or use another network if you can.

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  • Can’t send or receive message

    The network could be slow or busy, so try to give it some time and check if your internet connection works fine. Also try to relaunch the app or use another network if you can.

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  • Can’t start or receive video call

    Please make sure the network is working and stable first. If the problem persists, please take a screenshot or recording about this, and report using "Report a bug", or send it to our customer support email.

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  • How to turn off the push notification?

    If you’re getting too many notifications, no need to turn all of them off. Head to your profile, then navigate to ‘Settings’ > ‘Notification’ and then simply turn off the types of notifications you are not interested in receiving.

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  • How to send a flash photo?

    After you've chosen the photo, there is a stopwatch in the bottom left corner of the 'All Photos' page. Tap it, then the photo you send will become a flash photo.

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  • Can’t send or play video.

    The network could be slow or busy, so give it some time and check if your internet connection works fine. Also try to relaunch the app or use another network if you can. If the problem persist, please take a screenshot or recording about this, and report using "Report a bug", or send it to our customer support email.

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  • Can’t send or receive voice message.

    The network could be slow or busy, so give it some time and check if your internet connection works fine. Also try to relaunch the app or use another network if you can. If the problem persist, please take a screenshot or recording about this, and report using "Report a bug", or send it to our customer support email.

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  • Can’t get private live invitation or can’t watch private live.

    Please try to relaunch the app or use another network if you can. If the problem persist, please take a screen recording about this, and report using "Report a bug", or send it to our customer support email.

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  • How can I join a group?

    You can find a group in ‘Explore’→'Groups'. Before you decide to join a group, please make sure to read its description. Then you can just hit ‘Join’ and a request will be sent to the group owner and its admins.

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  • If my group is full, can I request for a higher member capacity?

    Of course you can. But we do suggest that you start by removing inactive users. You can request a group capacity increase by sending an email to support@blued.zendesk.com Please provide your group ID .

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  • Why is my Stream page blank?

    Try to drag the page down to refresh the page. If it's not refreshing, then the network could be slow or busy, so give it some time and check if your internet connection works fine. Also try to relaunch the app or use another network if you can.

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  • One of my posts has disappeared. Why?

    Unfortunately, if your post no longer shows, it’s probably because it did not comply with our Terms of Use. Familiarize yourself with our Terms of Use to better understand what you are allowed to post on Blued.

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  • What should I not post on Blued?

    You can only post content you are the creator of (you own the photos or videos) or that you have permission to distribute. It has to be decent. We absolutely do not allow explicit content. We recommend that you have a look at our Terms of Use as they explain in more detail what it is you can and cannot do.

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  • Some of the comments on my posts are inappropriate. What should I do?

    You can delete comments by long-tapping the comment. If someone is often leaving inappropriate comments, you can report his profile (make sure to add screenshots of his comments for us to take action). You can also block a user whom you feel is behaving inappropriately towards you.

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  • I can’t comment on posts.

    We're sorry you are experiencing this. Please take a screenshot or recording about this, and report using "Report a bug", or send it to our customer support email.

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  • I can’t post on blued.

    Please drop us an email at support@blued.zendesk.com, and explain your problem in detail. Don't forget to provide some screenshots or screen recording of this problem. We’ll have a look for you.

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  • Can I delete a post I just made?

    Just tap the “…” icon to the right of the post and then select ‘Delete’. Bear in mind all likes and comments associated with this post will be forever gone.

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  • I’m not so sure about my latest post. Can I edit it?

    Unfortunately, not. It would be unfair for you to edit a post after your followers have commented on it. For that reason, you cannot edit a post that’s already published.

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  • How to synchronize my Instagram account to Blued?

    When you’re on your profile, go to ‘Settings’ and select ‘Sync with Instagram’. You’ll then have to sign in to Instagram to authorize Blued. While this is on, everything you post on Instagram will be imported to Blued. You can turn it off at any point.

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  • How to be a host?

    You’re welcome to Blued. As long as you upload your profile photo and it passes our profile photo review, you can start your live. No other application is needed. Enjoying fun of live streaming is such simple. Come and join! New streamer guidance(https://international.blued.com/iguide/freshstreamer)

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  • Why am I banned from live streaming?

    To maintain and protect community atmosphere, and to keep various laws among different countries, Blued strictly forbid live contents beneath. 1. Any pornography, violence, and illegal content; 2. Any insulting and aggressive word against other users; 3. Any cult, or other content banned by local laws; 4. Any long-time absence of the host, sleeping, or video playing will cause live interruption, and you cannot start a new live in 10 minute. Detailed live guideline (https://international.blued.com/iguide/guidelines)

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  • What is Blued Live?

    them, to share high key moments or even to showcase their talents and show off. You can watch Live broadcasts of guys nearby as well as those from guys anywhere around the globe.
Some of our Live broadcasters have become hugely popular and have earned loads of rewards from the community they build around them.

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  • I’m dying to become a Blued broadcaster, what do I need to do?

    When you are on the list of Live broadcasts looking at all those guys broadcasting, just tap the camera icon at the top right corner. You’ll then be able to apply for broadcasting privileges. You’ll have to upload a profile picture before doing so though if you haven’t done so yet.

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  • Who can see me when I go Live?

    Any time you go Live, you will appear on the list of Live broadcasts. So that means any Blued user is able to see you. It will also push notifications to the guys who follow you. Now, whether or not these guys watch your life is another story. That one’s up to you and how you captivate your audience!

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  • I want more viewers! Any tip?

    If you share your Live broadcast to Facebook, Twitter, WeChat or inside groups that you may have joined, you will increase visibility of your broadcast and probably kick off with a lot more users than you would otherwise.

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  • Gift? What gifts? How do I get them?

    Yep, those are pretty nifty. When you go Live, other users watching you can give you gifts to express their undying love to you… or simply because they appreciate whatever it is you’re saying. Gifts cost Beans (see down below to find out more about those).

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  • What are the rules for going Live?

    Blued is a platform for you to express yourself and show your gay life in a safe environment. Bear in mind that pornography is not something we want to see on Blued. We have a team monitoring Live broadcasts 24/7. Your account can be banned if you do not respect the simple rules set out in our Community Guidelines. You can also read our Terms of Use to find out just what you can and cannot do on Blued or while broadcasting.

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  • Why was my account banned from Live?

    Our monitoring team never bans someone for no reason. So if you were banned there’s got to be something that you’ve not done quite right. We’re very sorry about this but please, refer to our Community Guidelines to find out a bit more.

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  • What can I do if I was banned from Live?

    Bans are usually temporary and you will be advised of the duration of the ban via a message sent by Blued’s official account. If you have been banned several times though, then it is possible that your account was permanently banned from Live. Should you need to, contact us on support@blued.zendesk.com

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  • What is coins? How to convert them to cash?

    As long as you’ve gathered your coins to some quantity, you can convert them into cash. Step 1: When there are over 10000 available coins in your account, you can convert them into cash. Step 2: Users already submitted bank information can apply withdrawal 1st – 5th every month. Step 3: The 5th – 12th of every month will be withdrawal audit day. Every withdrawal application passes audit will be remitted before 15th every month. Step 4: Transferring overseas may cost 3-5 weekdays. Please wait until you receive your withdrawal. If you have any question, you can ask official supporters. *All the official supporters have Blue Star mark. Do not believe any unofficial information. Detailed withdrawal steps: (https://international.blued.com/iguide/withdrawal) Official supporters: Bahasa Indonesia support_id@blued.zendesk.com ภาษาไทย @บลูดี-พี่ท็อป 繁體中文 support_tw@blued.zendesk.com 한국어 support_kr@blued.zendesk.com Tiếng Việt support_vn@blued.zendesk.com India support_in@blued.zendesk.com Malaysia and Singapore support_ms@blued.zendesk.com English support@blued.zendesk.com

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  • What if I did not receive my withdrawal?

    Every withdrawal will be remitted on 15th of every month. Transferring overseas may cost 3-5 weekdays. Please wait patiently. If you did not receive your withdrawal in 20 days, you could contact with our official supporters. Some transfer may be rejected due to wrong bank information. Our official supporters will contact with you if that situation occurs. Check your message box, and you may already have received an unread message from official supporters. Official supporters: Bahasa Indonesia support_id@blued.zendesk.com ภาษาไทย @บลูดี-พี่ท็อป 繁體中文 support_tw@blued.zendesk.com 한국어 support_kr@blued.zendesk.com Tiếng Việt support_vn@blued.zendesk.com India support_in@blued.zendesk.com Malaysia and Singapore support_ms@blued.zendesk.com English support@blued.zendesk.com

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  • What if I did not receive my beans?

    Usually, you will receive your beans as soon as you top up successfully. If you have actually paid for your top up, but do not receive beans, please contact with our official supporters. Official supporters: Bahasa Indonesia support_id@blued.zendesk.com ภาษาไทย @บลูดี-พี่ท็อป 繁體中文 support_tw@blued.zendesk.com 한국어 support_kr@blued.zendesk.com Tiếng Việt support_vn@blued.zendesk.com India support_in@blued.zendesk.com Malaysia and Singapore support_ms@blued.zendesk.com English support@blued.zendesk.com

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  • What are Beans?

    Bean is a common name for large seeds of the flowering plant family Fabaceae. Only joking… Beans are the currency used by the Blued community. They are used to send gifts to Blued Live broadcasters. You can buy Beans via in-app purchases or earn them by wowing your viewers in your broadcasts.(This feature is only for Blued.)

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  • How can I get more beans?

    On your profile page, tap the small Bean icon and your balance will be displayed. You will also be able to top up to add more Beans to your account. Alternatively, if you are out of Beans.

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  • What is the payment PIN? When is it used?

    Your payment PIN is here to make sure you are conscious of any payment you might make. You set up the PIN when you make your first purchase of Beans.

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  • I was trying to purchase Beans but it failed. How come?

    This may be temporary so I would suggest trying again at a later time. Make sure you have a strong internet connection and using the latest version of Blued. Try to restart the app or change to another network. If it still fails to work, contact us via support@blued.com or Facebook: @bluedapp with a screenshot of your failure condition. Our customer service agents will look into that.I was trying to purchase Beans but it failed. How come?

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  • My balance hasn’t reflected my latest purchase. Why?

    Don’t worry. Issue can always occur. If that’s the case, describe the time and amount of the purchase you made in a message to via support@blued.com or Facebook (@bluedapp). We will look into it for you and get back to you in no time.

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  • I’m so popular I have earned heaps of Beans. What can I do with them?

    You can always spend Beans by giving back to wowing Live broadcasters! However, if your balance of Beans in over 10,000 and you just don’t know what to do with them, congrats, you can withdraw them! Contact us via support@blued.com or Facebook (@bluedapp) for more on this.

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  • Will I loose my Beans if I switch phone?

    No. If you are still running on the same platform (iOS or Android), you are safe, as long as you log I with the same Blued account, of course, your Beans will remain credited to your account. However, if you switch from Android to iOS (or vice-versa) then this will be a problem and you will loose the Beans you have accrued so far.

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  • What if I want to change or review my profile?

    Go to your profile and then select ‘Edit Profile’ and you will be able to add whichever info is missing or edit what needs to be changed.

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  • How can I change my password?

    You can change your password by going to your profile, then navigate to ‘Settings’ > ‘Account’ > ‘Reset'. You'll need to enter your current password before you can change it. If you've forgotten your password, you can reset it from the login page.

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  • Can I change my blued ID?

    Blued ID is an unique credential for every user, which can only be seen by yourself. Once you created an account, you can't change the blued ID.

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  • I didn’t receive the confirmation code. What can I do?

    There can be a slight delay in receiving the confirmation code. You can also check your spam folder if you tried to sign up via email. If all fails, please send us an message at support@blued.zendesk.com.

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  • What if I can’t remember my password?

    You can do it from the login page. Simply hit 'Forgot password?' and follow the steps. You will receive a verification text or email that you will have to enter in the app before resetting your password, this only works if you linked a phone number/email to your account.

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  • I can't recover my password.

    Please make sure you've linked your email or phone number to your account first. If not, we are sorry that you can't recover your password. And if you get a " The user account is not found " notice, after you input the verification code. That means you didn't link your email or phone number to your account.

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  • If I blocked someone but now feel bad about it, what can I do?

    Please navigate to ‘Me’ > ‘Blocked List’ , find the person whom you want to unblock, then long tap his name. You can then choose to unblock him.

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  • What can I do if someone is using my photos?

    At Blued, we take your privacy seriously and won’t stand for this type of behavior. So if someone is using your photos without your permission, please send an email to support@blued.zendesk.com. And don’t forget to attach a photo of your ID card to the report.

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  • How can I delete my account?

    Though we're sad to see anyone go, we do believe every Blued user gets the complete freedom to delete his own account. Just head to to 'Me - Settings', find 'Delete My Account (Scroll down to the very bottom)'. Follow a few steps and it's done. Deleted accounts are permanently gone in 7 days in case you change your mind, it reactivates when you log back in during this period.

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  • Why my account has been locked?

    Our moderation team most likely won't lock someone's account without reason. Please refer to our Terms of Use to find out a bit more. If you think that's not the case, please send an email to support@blued.zendesk.com.

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  • What if my profile picture hasn’t been reviewed for more than 30 minutes?

    We're deeply sorry for this problem as well as the inconvenience brought to you. Please send an email to support@blued.zendesk.com, we'll try our best to review your profile picture ASAP!

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  • How to expand my Blocked list?

    Please try to get a higher Host Level, then you can expand your block list limit. The maximum of block list is 200 people. More details

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  • How Is HIV Passed From One Person to Another?

    The most common ways that someone can get HIV are by:Having sex (anal, vaginal, or oral) with a person who has HIVSharing drug needles with someone who has HIVWomen with HIV can pass it to their babies before or during birth, and through breastfeeding.

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  • Can Latex Condoms Prevent HIV?

    When used consistently and correctly, they're very good at stopping the spread of HIV during sex. But condom use can't give you perfect protection.If either partner is allergic to latex, try plastic (polyurethane) condoms. You can get them for both men and women.The surest ways to avoid getting HIV are to not have sex or to be in a long-term relationship with a partner who's tested negative and you're exclusive with each other.

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  • Can I Get HIV From Oral Sex?

    Yes, it's possible -- whether you're giving or getting oral sex. While no one knows exactly how risky it is, evidence suggests it has less of a risk than unprotected anal or vaginal sex. You should use protection for oral sex, too: A latex condom on a man, and a latex barrier between a woman's vagina and her partner's mouth. This barrier could be a natural rubber latex sheet, a dental dam, or a cut-open condom that makes a square. In a pinch, you can even use plastic food wrap.

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  • Can I Get HIV From Anal Sex?

    Yes. In fact, anal sex without a condom is very risky behavior. Either sex partner can become infected with HIV.When you have anal sex, use a latex condom. They're more likely to break during anal than vaginal sex, so also use a lot of water-based lubricant to lower the chance of that happening.

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  • How Can I Tell if I Have HIV? Are There Symptoms?

    Many people who have HIV don't have any symptoms at all for many years. The only way to know if you're infected is to get tested.Don't wait for symptoms to show up. If you find out you're infected soon after it happens, you'll have more options for treatment and care to help prevent you from getting sick.

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  • What If I Test Positive for HIV?

    Prompt, early medical treatment and a healthy lifestyle can help you stay well. We have more and better treatments today, and people are living longer and with a better quality of life than ever before.You'll need to take your HIV medicines exactly as directed, and take steps so others don't get the virus from you.

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  • I keep hearing about U=U. What does that really mean?

    U=U is an informational campaign about how effective HIV medications are in preventing sexual transmission of HIV. U=U means "Undetectable = Untransmittable," indicating that if an HIV-positive person is on HIV meds (antiretroviral therapy, or ART) with a consistently undetectable HIV viral load, the HIV virus cannot be transmitted to a sex partner. As a prevention strategy, this is often referred to as Treatment as Prevention, or TasP.U=U and TasP are based on substantial scientific data. In fact, the U.S. Centers for Disease Control and Prevention has said that, "People who take ART daily as prescribed and achieve and maintain an undetectable viral load have effectively no risk of sexually transmitting the virus to an HIV-negative partner."So for HIV-positive persons: take your HIV meds every day! Double down on this both for your personal health and, with confidence, to prevent HIV transmission.

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  • What is PrEP?

    Pre-exposure prophylaxis, or PrEP, is a new and innovative way for people who do not have HIV to continue being HIV-free by taking a pill every day. If you take PrEP daily, the presence of the medicine in your bloodstream can stop HIV from taking hold and spreading in your body, translating to up to 99% protection from HIV. PrEP has been proven safe to use and approved by the US FDA. While approximately 10% of people taking PrEP initially experience mild side-effects (such as nausea, diarrhea and headaches), a great majority of those who use it reported no side-effects at all. Those who reported side-effects also said that these went away within a month of using PrEP.

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